We’re always happy to help

  • I can’t book 1 night on a Saturday, is there a problem?

    We have a 2 night minimum policy for stays that include a Saturday. Occasionally 1 night stays become available, such as short dated / last minute availability. The online booking system is updated to reflect any changes, so it’s always worth trying!

  • What is your policy regarding COVID-19 restrictions and cancellations?

    In the unfortunate situation of Covid restrictions meaning your stay cannot take place, we will offer you a move to another date, or a full refund.
    If you move to another date, there could be additional charges depending on the tariff on the new date chosen, especially if it is in a different season, or different day of the week.

    For all other cancellations, we require 96hours or more notice.  Less than this will incur a £50 penalty.

  • Are face coverings required?

    We ask that quests wear a face covering in all communal buildings at all times & whilst on the resident’s tour. Guests are not required to wear them at their allocated table for meals / wine tasting

  • Do you offer private tours?

    Sorry, we no longer offer private tours. The largest group size we will include on a public tour is 6 guests. We will not allow larger groups to split into smaller groups to get around this.

  • Do you cater for Hen / Stag parties?

    Sorry, we do not take bookings for Hen or Stag parties.

  • Which is the nearest train station?

    Ledbury is closest, about 10 minute drive away, however taxis can be difficult to arrange – there is no taxi rank.

    Gloucester is the largest station and is about 30 minutes drive. There is a taxi rank.

    The number 132 bus goes from Gloucester to Ledbury and so passes directly past our drive. This can be convenient & inexpensive. It runs every 2 hours

  • Can we get a taxi?

    Taxi’s around our area are scarce. There are a couple of firms in Ledbury or Ross on Wye but they need to be booked in advance and can prove very expensive for relatively short trips . There are no taxi firms in Newent.

    Taxis going to and from Gloucester are easier to arrange, using Gloucester based firms.

  • When can we check in to our room?

    Rooms are ready from 3pm if you are going to arrive after 8pm please let us know.

  • I have ordered a voucher by email, but it's not arrived. I have the order confirmation. What should I do?

    We are sorry you haven’t found your e-voucher. The email will be from WordPress rather than Three Choirs.  Please would you check all junk & spam boxes on your email account. If you still can’t see it, please call or email us & we can arrange for it to be re sent. If you are using a work email address, some businesses block emails from companies selling alcohol, so that could explain it. Please call us and we can change the email address & re-send

  • When is the best time to visit?

    We are open all year round. The vineyard looks great in the depths of winter, especially on cold frosty mornings. The vines bud in May, then grow rapidly through June, July & August. September is our busy time with harvest, which goes through into October. So the choice is yours!

  • Our voucher has expired! Can you extend it?

    Sorry you haven’t been able to visit during the last 12 months! We would like to see you here, so please email us at info@threechoirs.com or give us a call on 01531 890223  – we will sort something for you!

  • Can we bring our dog to the vineyard?

    Dogs are not allowed in any of the buildings at the vineyard, including any of our rooms & lodges. Well behaved dogs are welcome to join you for a table outside in our courtyard or terrace, and must be kept on a lead at all times. Please do not leave your dog in your car! Our car park is in full sun and has no shade.

     

     

  • Are your wines suitable for vegetarians & vegans?

    Yes!  Our wines are all suitable for vegetarians & vegans

  • Where can we buy your wine?

    If you can’t make it to our Cellar Door, we offer a mail order service. M&S, Waitrose, Majestic Wine and The Wine Society also stock our wine, however will vary by branch.

     

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Inside view of the luxury lodge bedroom

Room Availability

Our Guest bedrooms and Vineyard Brasserie are closed due to the pandemic. We are hoping to reopen on 17th May 2021 Future vineyard view room reservations can be made online, however we are not taking reservations for stays earlier than 17th May. Please email info@threechoirs.com to make a reservation using an existing voucher. We are not taking new bookings for our lodges as we need to allow those who have cancelled reservations to get first opportunity to rebook. Reservations can easily be moved or refunded if Covid restrictions prohibit your stay. Please email if you wish to discuss an existing booking. The Cellar Door shop remains closed. We will contact Click and Collect customers to arrange collection Telephones are currently unmanned. Please email your enquiry to info@threechoirs.com and we will get back to you within a couple of days. Thank you for your continued support.

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