Our “goodwill” refund policy does not affect your legal rights under the Consumer Rights Directive (CRD) or other legislation.

Our “goodwill” refund or exchange policy (where there is no legal right to a refund or exchange under the CRD or otherwise) is offered when goods are returned in a resalable condition with a receipt or parcel summary document within 35 days of purchase.

Personalised items and any products with a seal, where the seal is broken are excluded from our “goodwill” returns policy. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned within 15 days from delivery of the wine. You can call us on 01531 890223 or notify us by email on info@threechoirs.com or in writing to: Three Choirs Newent, Gloucestershire, GL18 1LS

Gift Vouchers are non-refundable and no cash alternative will be provided.

Some items may have their own terms and conditions which will be provided to you at the time of purchase.

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Special Offer: Up To 20% Off ALL Wine!

Buy ANY wine online and get 10% OFF 12+ bottles OR 20% OFF 24+ bottles.

Inside view of the luxury lodge bedroom

Room Availability

Good News! We will reopen on Thursday 3rd December. We are in a Tier 2 area which means NO MIXING OF HOUSEHOLDS INSIDE. We will not be able to seat friends/extended family together at the same table. Please bear this in mind when making a booking for the brasserie or to come and stay. Please contact us via email info@threechoirs.com to discuss any booking that may be affected. We are pleased to announce that from 7th December our brasserie will be open for dinner on Mondays serving our delicious tapas style small plates. Reservations now being taken. We will be closed for our annual Christmas break from 24th - 31st December however our doors will be open again from Friday 1st January 2021 Thank you for your unfailing support during this tricky year - your kind messages have kept us all going. We hope to see you here in the not too distant future!

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