Our “goodwill” refund policy does not affect your legal rights under the Consumer Rights Directive (CRD) or other legislation.

Our “goodwill” refund or exchange policy (where there is no legal right to a refund or exchange under the CRD or otherwise) is offered when goods are returned in a resalable condition with a receipt or parcel summary document within 35 days of purchase.

Personalised items and any products with a seal, where the seal is broken are excluded from our “goodwill” returns policy. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned within 15 days from delivery of the wine. You can call us on 01531 890223 or notify us by email on info@threechoirs.com or in writing to: Three Choirs Newent, Gloucestershire, GL18 1LS

Gift Vouchers are non-refundable and no cash alternative will be provided.

Some items may have their own terms and conditions which will be provided to you at the time of purchase.

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Inside view of the luxury lodge bedroom

Room Availability

Our Guest bedrooms and Vineyard Brasserie are closed due to the pandemic. We are hoping to reopen on 17th May 2021 Future vineyard view room reservations can be made online, however we are not taking reservations for stays earlier than 17th May. Please email info@threechoirs.com to make a reservation using an existing voucher. We are not taking new bookings for our lodges as we need to allow those who have cancelled reservations to get first opportunity to rebook. Reservations can easily be moved or refunded if Covid restrictions prohibit your stay. Please email if you wish to discuss an existing booking. The Cellar Door shop remains closed. We will contact Click and Collect customers to arrange collection Telephones are currently unmanned. Please email your enquiry to info@threechoirs.com and we will get back to you within a couple of days. Thank you for your continued support.

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