OUR GUEST BEDROOMS AND VINEYARD BRASSERIE ARE CLOSED DUE TO THE CURRENT PANDEMIC . RESERVATIONS CAN BE MADE ONLINE FOR STAYS FROM 17th MAY ONWARDS.
THE CELLAR DOOR SHOP IS OPEN 11-3 MONDAY TO FRIDAY
ONLINE WINE ORDERS ARE UNAFFECTED. WE WILL CONTACT CLICK & COLLECT CUSTOMERS TO ARRANGE COLLECTION.
OFFICES ARE ALSO CLOSED. PLEASE EMAIL ENQUIRIES TO firstname.lastname@example.org AND WE WILL GET BACK TO YOU WITHIN 2 DAYS
Things are a little different here at the vineyard
However, we want to reassure our guests, team members and suppliers, that we have taken every measure possible to help keep everyone safe but also want to ensure we don’t lose the essence of what we love to do every day.
We’ve all become more familiar with regular hand washing etc… our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this we’ll have hand sanitiser available around the site for both the team and the guests to use.
The well-being of our team is a top priority, we wouldn’t be here without them! Therefore we have implemented necessary health checks prior to looking after guests each day – from Kitchen porter to Reception to back of house teams. This includes temperature checks and regular “well-being” chats to make sure everyone is happy and healthy to come to work. No team member with symptoms will be expected to work.
We ask if you or any in your party have any COVID symptoms in the run-up to your stay, please contact us to rearrange your visit.
We’ve tried to think of everything to keep everyone safe and comfortable, so during your stay we encourage guests to use their bedroom loo rather than the public facilities… we hope you understand this decision.
Social Distancing / Face coverings
The guest experience will be a little different. The number of visitors and team members on-site will be significantly less. We don’t want to appear stand-offish…but we will back away and maintain the social distancing rule. We will, of course, be on hand if you need anything!
Group gathering restrictions will be adhered to and guests will be asked to remain within their permitted family units during their stay. Our largest table size will be 6 guests.
We’re lucky that we have plenty of space, both inside and out, so hopefully it will be easy for everyone to find their own space in which to feel comfortable.
Guests are required to wear a face covering in all of the communal buildings at all times, with the exception of when being seated at your allocated table for your meal / tastings.
Guest Bedrooms/ Lodges
Check in/ out. Reception is in the brasserie, just beyond our wonderful conker tree! We ask for only 1 party member to come to reception to check in. On check out, again we ask only 1 person to come to reception to settle the account and drop off your key.
Room keys are sanitised between stays and kept in a sealed bag until you arrive.
Our housekeepers are working even harder to ensure your room is squeaky clean, using hospital-grade cleaning materials. They won’t be entering your room at all during your stay. Should you need anything replenishing during your stay, please ask!
We are open at lunchtime, 12-2pm, to non-residents on Saturday and Sunday only.
Dinner reservations are available from 6-7.45 pm
Tables and chairs will be wiped down with antibacterial/antiviral spray between use.
We will show you directly to your allocated table. We politely ask that guests do not swap from table to table as this creates extra work for our staff having to re-sanitise tables & chairs.
Menus are available to view on our website for you to order from, we also single use menus. Our wine list is laminated & wiped between each use
We’ll bring your meal to your table, but ask you to pour your own wine and water. Although keeping our distance, we will be on hand should you need anything.
We’re excited about introducing our new Tapas style menus! with a focus on casual dining, we have a great range of ‘small plates’ designed for sharing. Perfect to complement our wine.
Our menus do not change daily.
To ensure breakfast is served efficiently, we ask guests to order their breakfast as part of the check in process. Tables will be ready for you with everything you requested when you arrive at your allocated time in the morning. We have reduced the size of the front of house team and so need to stagger the arrival times out evenly between our serving hours. We appreciate your co-operation if your preferred time is not allocated to you.
Winery Tour & Tasting (Non Residents)
Available on Saturday & Sundays at either 11.30 or 2pm. Pre booking is essential. Priority will be given to those with existing vouchers and those wishing to stay for lunch. Drop-in wine tasting is not available.
Winery Tour & Tasting (Residents)
Starting at 4pm, a guide will take a maximum of 5 couples at a time on a winery tour, allowing for space between each couple. Tastings will be done at your leisure afterwards, with tasting notes for you to take home.
Cellar Door Shop
Our shop is open 11am – 4pm daily. In line with government guidance, visitors to our shop must wear a face covering. Wine samples will not be available.
We thank you for your understanding and co operation as we all get used to our ‘New Normal’!
The Three Choirs Team